FAQs

How long will I have to wait to receive my order?
We state a standard delivery time of 2-4 working days from the date of placing the order, provided that the products are in stock. However, we will endeavour to be quicker than this if possible. If you have a specific occasion, such as a wedding or a birthday, by which you must unequivocally receive your order then please notify us via email [email protected] and we will do our best to get the product to you. We do not send out packages on Saturdays or Sundays.
What if a product I order is currently out of stock?
If a product is temporarily out of stock but we are expecting a restock soon, we can hold your order so that all of your products can be sent at once.
If we project that a product will be out of stock for more than a couple of days, we will email you to notify you of the situation and ask you if you prefer for us to send everything when the missing item has been restocked, or, if you would prefer us to send what we can immediately and then the missing product when we receive it. Of course, there will be no extra shipping charge either way.
We reserve the right to replace items with a similar substitute of an equal or greater value in the very unusual circumstance that we are unable to obtain an item.
As we are sure you will appreciate, we cannot be held accountable for the postponements caused by any third-party.
How long does it take to process an order?
We handle orders from Monday to Friday, 9am to 5pm, with the exception of UK Bank Holidays.
How do I make a purchase?
Making a purchase with FizzPop is easy! Choose your product, then select your weight (unless otherwise stated) and simply add it to your cart. Once you have all the sweets you want, go to the checkout section, fill in your personal details and your product will be ready to be dispatched!
What if I am unsatisfied with the product?
If you are unsatisfied with one of our products, returns can be made within 10 days of receiving your order. Please let us know via email [email protected] why there is an issue with the product so we can amend this problem for next time. Please note that we cannot accept any returns if the seal is no longer intact. All items must be unopened, unused and in the same condition that you received them in. They must also be in the original packaging.

Please return orders to:

FizzPop Sweet Shop,
Unit 2, Energy Zone,
Newfield Dr, Blackburn,
Lancashire, BB2 3UA

Please retain proof of postage for your return. Fizz Pop will only cover the cost of return postage if your item is faulty or you have received an incorrect item.

Can I pay with a cheque instead of a credit or debit card?
You can send us a cheque (our address is written on your order confirmation email) and, once that has cleared, we will process your order.
If we don’t receive either form of payment, then we will regard your order as unwanted and we will leave it unprocessed.
What payment cards do you accept?
We can accept all of the major credit and debit cards via Square:
VISA
VISA Delta (Debit)
Mastercard
Switch/Maestro
Solo
Electron
How do I know my information is secure?
FizzPop is hosted on a secure server.
When you enter your personal information (name, address etc) the link to us is a secure one (you can tell because the domain name starts with https and not just http – also you may see a closed padlock depending on which browser you use).
Your credit details are securely handled by Square – one of the leading credit card processing companies on the internet. We do not see or store any of your payment information.